Distance Sales Agreement
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1.1. Seller
Trade Name: Fatih Çiğdem
Uncubozköy mahallesi, 5515 sokak 39/13 A4 Yunusemre / Manisa
Mesir VD: 2560456717
Email address: info@rexowl.com
1.2. Buyer
Name – Surname/TR ID No.
Address
Telephone
Email
Article 2 - Subject
The subject of this contract is the determination of the rights and obligations of the parties in accordance with the provisions of the Law on the Protection of Consumers No. 4077 and the Regulation on Distance Contracts, regarding the sale and delivery of the product, whose qualities and sales price are specified below, which the BUYER has ordered electronically from the SELLER's website www.rexowl.com.tr.
The Buyer accepts and declares that they have been informed by the seller in a clear, understandable, and internet-appropriate manner (on www.rexowl.com.tr) about the seller's name, title, full address, phone and other contact information, the basic characteristics of the goods subject to sale, the sales price including taxes, payment method, delivery conditions and costs, etc., all preliminary information regarding the goods subject to sale, and the exercise of the "right of withdrawal" and how to exercise this right, official authorities to which complaints and objections can be submitted, etc., and that they have confirmed this preliminary information electronically and then placed an order for the goods in accordance with the provisions of this contract.
The preliminary information on www.rexowl.com and the invoice issued based on the order placed by the buyer are integral parts of this contract.
Article 3 - Product Subject to Contract/Payment/Delivery Information
The type and kind, quantity, brand/model, sales price, payment method, recipient, delivery address, invoice information, and shipping fee of the product/products purchased electronically are as stated below. The person to whom the invoice is issued must be the same as the person making the contract. The information below must be correct and complete. The buyer agrees to fully compensate for any damages arising from incorrect or incomplete information. Furthermore, the buyer accepts all responsibilities that may arise from this situation.
The SELLER reserves the right to stop the order in cases where the information provided by the BUYER does not match the reality. If the SELLER detects a problem with the order and cannot reach the BUYER through the telephone, e-mail, and postal addresses provided by the BUYER, the execution of the order will be suspended for 15 (fifteen) days. The BUYER is expected to contact the SELLER regarding the matter during this period. If no response is received from the BUYER within this period, the SELLER will cancel the order to prevent harm to both parties.
Purchased Product/Products
Payment Method: Credit Card / Bank Transfer (EFT)
Recipient:
Phone Number:
Article 4 - Date of Contract and Force Majeure
The date of the contract is ../../…. which is the date the order was placed by the buyer.
Situations that did not exist or were unforeseen at the date of signing the contract, developed beyond the control of the parties, and whose occurrence makes it impossible for one or both parties to partially or completely fulfill their debts and responsibilities under the contract or to fulfill them on time, will be accepted as force majeure (Natural disaster, war, terrorism, insurrection, changing legislative provisions, seizure or strike, lockout, significant malfunctions in production and communication facilities, etc.). The party in whose person the force majeure occurs will immediately and in writing notify the other party of the situation.
During the continuation of the force majeure, the parties will not be liable for non-performance of their obligations. If this force majeure situation continues for 30 (thirty) days, each party will have the right to unilateral termination.
Article 5 - Rights and Obligations of the Seller
5.1. The seller accepts and undertakes to fulfill the obligations imposed on him by the contract completely, except for force majeure, in accordance with the provisions of the Law on the Protection of Consumers No. 4077 and the Regulation on Distance Contracts.
5.2. Persons under 18 (eighteen) years of age cannot shop at www.rexowl.com.tr. The seller will assume that the buyer's age stated in the contract is correct. However, the seller cannot be held responsible in any way due to the buyer writing their age incorrectly.
5.2. www.rexowl.com.tr is not responsible for pricing errors resulting from system errors. Therefore, the seller is not responsible for promotional or pricing errors that may arise from interventions made to the website through the system, design, or illegal means. The buyer cannot claim rights from the seller based on system errors.
5.3. Shopping can be done at https://www.rexowl.com with a credit card (Visa, MasterCard, etc.) or bank transfer. Orders for which no transfer is made within 3 (three) business days from the order date will be canceled. The time when orders are processed is not the moment the order is placed, but the moment when the necessary collection from the credit card account is made or when the transfer (EFT) reaches the bank accounts.
Article 6 - Rights and Obligations of the Buyer
6.1. The Buyer accepts and undertakes to fulfill the obligations imposed on them by the contract completely, except for force majeure.
6.2. The Buyer accepts and undertakes that by placing an order, they are deemed to have accepted the provisions of this contract and will make the payment in accordance with the payment method specified in the contract.
6.3. The Buyer accepts and declares that they have received clear and understandable information suitable for the internet environment from the seller's website www.rexowl.com regarding the seller's name, title, full address, phone, and other contact information, the basic characteristics of the goods subject to sale, the sales price including taxes, payment method, delivery conditions and costs, etc., all preliminary information regarding the goods subject to sale, and the exercise of the "right of withdrawal" and how to exercise this right, official authorities to which complaints and objections can be submitted, etc., and that they have confirmed this preliminary information electronically.
6.4. Pursuant to the preceding article, the Buyer declares that they have read and are informed about the order/payment/use procedure information on www.rexowl.com.tr, which contains the product order and payment conditions, product usage instructions, precautions taken against possible situations, and warnings, and that they have given the necessary confirmation electronically.
6.5. If the buyer wishes to return the product, they agree and undertake not to damage the product and its packaging in any way, and to return the original invoice and delivery note at the time of return.
Article 7 - Order/Payment Procedure
Order:
After the buyer approves the TL amount including VAT of the products added to the shopping cart, credit card payments are processed via Virtual POS. Before orders are shipped, an email/SMS is sent to the customer informing them that their order is being prepared. Any disruption in the process or problems that may arise with the credit card are notified to the buyer using one or more of the telephone/fax/e-mail methods specified in the contract. If necessary, the buyer may be asked to contact their bank. The time when orders are processed is not the moment the order is placed, but the moment when the necessary collection from the credit card account is made or when the transfer (EFT) reaches the seller's accounts.
Exceptionally, if it is understood that the product subject to the contract cannot be supplied for a justified reason and/or a stock problem is encountered, the buyer is immediately informed clearly and understandably, and if they give approval, another product of equal quality and price can be sent to the buyer, or, at the buyer's desire and choice, a new product can be sent, the product's entry into stock or the removal of other obstacles preventing delivery can be awaited, and/or the order can be canceled.
In cases where it becomes impossible to fulfill the obligation to deliver the product subject to the contract, the buyer is informed of this situation, and the total amount paid by them and any documents that put them in debt, if any, are returned to them within fourteen days at the latest, and the contract is canceled. In such a case, the buyer will not have any additional material or moral damage claims from the seller.
Payment:
On http://www.rexowl.com.tr, customers who do not want to use their credit card information online are offered the option of ordering by money transfer. For payment by money transfer, the buyer can make the transfer to www.rexowl.com.tr's registered bank account. If an EFT has been made, the date of receipt into the account will be taken into consideration. When making a money transfer and/or EFT, the "Sender Information" must be the same as the Invoice Information, and the order number must be written.
If, after the delivery of the product, the buyer's credit card is used unfairly or unlawfully by unauthorized persons in a way that is not due to the buyer's fault, and the relevant bank or financial institution does not pay the product price to the seller, the buyer is obliged to send the delivered product back to the seller within 10 days. In such cases, shipping costs are borne by the buyer.
Article 8 - Shipment/Delivery Procedure
Shipment:
Upon sending the order confirmation email, the product/products are handed over to the cargo company contracted by the seller.
Delivery:
The product/products will be delivered to the buyer's address via the cargo company contracted by www.rexowl.com.tr. The delivery period is a maximum of 7 business days from the sending of the order confirmation email and the establishment of the contract. This period can be extended by a maximum of ten days, provided that the buyer is notified in writing or via a permanent data carrier in advance.
Products are sent with telephone notification to areas where cargo companies do not deliver to addresses.
In areas where the Cargo Company delivers once a week, in cases of incorrect or incomplete shipping information, or in situations such as certain social events and natural disasters, there may be delays in the specified period. The buyer cannot hold the seller responsible for these delays.
If the product is to be delivered to a person/organization other than the Buyer, the seller is not responsible for additional shipping fees that may arise from the non-acceptance of the delivery by the person/organization to be delivered, incorrect shipping information, and/or the Buyer not being present.
If the product/products have not reached the customer within the specified days, delivery problems must be immediately reported to customer services using the info@rexowl.com e-mail address.
In case of damaged packaging: Damaged packages should not be accepted, and a report should be filed with the Cargo Company official. If the Cargo Company official believes that the package is not damaged, the buyer has the right to open the package there, check that the products are delivered undamaged, and request that the situation be recorded with a report. After the package is received by the Buyer, the Cargo Company is deemed to have fully fulfilled its duty. If the package is not accepted and a report is filed, the situation must be reported to the seller's Customer Services as soon as possible, along with the copy of the report kept by the Buyer.
Article 9 - Product Return and Right of Withdrawal Procedure
Product Return:
The buyer has the right to withdraw from the contract within fourteen days after receiving the goods, without stating any reason and without paying any penalty.
In accordance with the general communiqué of the tax procedure law no. 385, for return transactions to be processed, the buyer must fill in the return sections at the bottom of the two invoices belonging to the seller, delivered with the goods, completely and correctly, sign them, and send one copy to the seller along with the product, and keep the other copy.
The right of withdrawal period starts from the day the goods are delivered to the buyer. If the reason for returning the product or products is arbitrary, the cost must be borne by the buyer. However, if there is a faulty product situation originating from the Seller, the cost must be borne by the Seller.
The right of withdrawal does not apply to goods prepared in accordance with the buyer's requests and/or explicitly for their personal needs.
If the buyer exercises their right of withdrawal, the seller will return the total amount received and any documents that put the consumer in debt, if any, within ten days at the latest from the date of receiving the invoice containing the withdrawal notification along with the product, without imposing any cost on the consumer.
The decrease in the value of the received goods or the existence of a reason that makes the return impossible does not prevent the exercise of the right of withdrawal. However, if the decrease in value or the impossibility of return is due to the consumer's fault, they must compensate the seller for the value of the goods or the decrease in their value.
The general return period for each product purchased in error is 7 days. Within this period, returns of products whose packaging has been opened in a way that would damage the product are not accepted. Returns must be made with the original packaging and invoice.
If any opening, deterioration, breakage, destruction, tearing, use, and other such conditions are detected in the product purchased in error and its packaging, and if the product cannot be returned in the state it was delivered to the buyer, the product will not be accepted for return and its price will not be refunded.
For product returns, the situation must first be communicated to customer service. Information about sending the product back as a return is communicated to the customer by the seller. After this consultation, the product must be delivered to the seller via the Cargo company that delivered it to the buyer's address, along with the invoice containing the return information.
If the returned product that reaches the seller meets the conditions specified in this contract, it is accepted as a return, and its refund is made to the buyer's credit card/account. No refund is made before the product is returned. The reflection period of refunds made to credit cards on credit card accounts is at the discretion of the relevant bank.
If the purchase was made with a credit card and in installments, the credit card refund procedure will be applied as follows: The bank makes the refund to the buyer in installments, according to the number of installments the buyer requested for the product purchase. After the seller pays the full product price to the bank in one lump sum, in cases where installment purchases made from bank POS are refunded to the buyer's credit card, to prevent the involved parties from being disadvantaged, the requested refund amounts are transferred to the cardholder's accounts by the bank, also in installments. The installment amounts paid by the buyer until the cancellation of the sale, if the refund date and the card's statement dates do not coincide, 1 (one) refund will be reflected on the card each month, and the buyer will continue to receive the installments they paid before the refund for as many months as the number of installments after the sale installments are completed, and these amounts will be deducted from their current debts.
In case of return of goods and services purchased by card, the seller cannot make cash payments to the buyer as per the agreement with the Bank. The merchant, i.e., the seller, will make the refund via the relevant software when a refund transaction is in question, and since the merchant, i.e., the seller, is obliged to pay the relevant amount to the bank in cash or by offset, cash payment cannot be made to the buyer according to the procedure detailed above. Credit card refunds will be made by the Bank according to the above procedure, after the buyer pays the price to the Bank in one lump sum.
Article 10 - Warranty
Products used and cleaned in accordance with the instructions for use are guaranteed for 2 years against all manufacturing defects, under the following conditions: The seller's warranty liability is only valid for consumers falling within the scope of Law No. 4077. For commercial transactions, the provisions of the Turkish Commercial Code will apply.
Article 11 - Confidentiality
The information provided by the buyer in this contract and the information provided to the seller for payment purposes will not be shared with third parties by the seller.
The seller may only disclose this information within the framework of administrative/legal necessity. The seller may provide information requested from him to the relevant authority, including any judicial investigation whose authority to investigate has been documented.
Credit card information is absolutely not stored. Credit card information is used only to obtain authorization by securely transmitting it to the relevant banks during the collection process and is deleted from the system after authorization.
The buyer's e-mail address, postal address, and telephone number are used only by the seller for standard product delivery and notification procedures. Campaign information, new product information, and promotional information may be sent to the buyer after their consent at certain times.
Article 12 - Authorized Court and Enforcement Offices in Case of Dispute
In case of disputes arising from the implementation of this contract, Consumer Arbitration Committees up to the value announced by the Ministry of Industry and Trade each December, and Consumer Courts at the domicile of the Buyer or Seller are authorized.
In case the order is placed, the Buyer is deemed to have accepted all the terms of this contract. …/…/…
Article 13 – Notifications and Evidence Agreement
Any correspondence between the Parties under this Contract, except for mandatory cases specified in the Law, shall be made via e-mail. The Buyer accepts, declares, and undertakes that in disputes that may arise from this Contract, www.rexowl.com's official books and commercial records, and the electronic information and computer records kept in its database and on its servers, shall constitute binding, conclusive, and exclusive evidence, and that this article is an evidence agreement in the sense of Article 193 of the Code of Civil Procedure.
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Distance Sales Contract
Article 1 - Parties
1.1. Seller
Trade Name: Fatih Çiğdem
Uncubozköy mahallesi, 5515 sokak 39/13 A4 Yunusemre / Manisa
Mesir VD: 2560456717
Email address: info@rexowl.com
1.2. Buyer
Name – Surname/TR ID No.
Address
Telephone
Article 2 - Subject
The subject of this contract is the determination of the rights and obligations of the parties in accordance with the provisions of the Law on the Protection of Consumers No. 4077 and the Regulation on Distance Contracts, regarding the sale and delivery of the product, whose qualities and sales price are specified below, which the BUYER has ordered electronically from the SELLER's website www.rexowl.com.tr.
The Buyer accepts and declares that they have been informed by the seller in a clear, understandable, and internet-appropriate manner (on www.rexowl.com.tr) about the seller's name, title, full address, phone and other contact information, the basic characteristics of the goods subject to sale, the sales price including taxes, payment method, delivery conditions and costs, etc., all preliminary information regarding the goods subject to sale, and the exercise of the "right of withdrawal" and how to exercise this right, official authorities to which complaints and objections can be submitted, etc., and that they have confirmed this preliminary information electronically and then placed an order for the goods in accordance with the provisions of this contract.
The preliminary information on www.rexowl.com and the invoice issued based on the order placed by the buyer are integral parts of this contract.
Article 3 - Product Subject to Contract/Payment/Delivery Information
The type and kind, quantity, brand/model, sales price, payment method, recipient, delivery address, invoice information, and shipping fee of the product/products purchased electronically are as stated below. The person to whom the invoice is issued must be the same as the person making the contract. The information below must be correct and complete. The buyer agrees to fully compensate for any damages arising from incorrect or incomplete information. Furthermore, the buyer accepts all responsibilities that may arise from this situation.
The SELLER reserves the right to stop the order in cases where the information provided by the BUYER does not match the reality. If the SELLER detects a problem with the order and cannot reach the BUYER through the telephone, e-mail, and postal addresses provided by the BUYER, the execution of the order will be suspended for 15 (fifteen) days. The BUYER is expected to contact the SELLER regarding the matter during this period. If no response is received from the BUYER within this period, the SELLER will cancel the order to prevent harm to both parties.
Purchased Product/Products
Payment Method: Credit Card / Bank Transfer (EFT)
Recipient:
Phone Number:
Article 4 - Date of Contract and Force Majeure
The date of the contract is ../../…. which is the date the order was placed by the buyer.
Situations that did not exist or were unforeseen at the date of signing the contract, developed beyond the control of the parties, and whose occurrence makes it impossible for one or both parties to partially or completely fulfill their debts and responsibilities under the contract or to fulfill them on time, will be accepted as force majeure (Natural disaster, war, terrorism, insurrection, changing legislative provisions, seizure or strike, lockout, significant malfunctions in production and communication facilities, etc.). The party in whose person the force majeure occurs will immediately and in writing notify the other party of the situation.
During the continuation of the force majeure, the parties will not be liable for non-performance of their obligations. If this force majeure situation continues for 30 (thirty) days, each party will have the right to unilateral termination.
Article 5 - Rights and Obligations of the Seller
5.1. The seller accepts and undertakes to fulfill the obligations imposed on him by the contract completely, except for force majeure, in accordance with the provisions of the Law on the Protection of Consumers No. 4077 and the Regulation on Distance Contracts.
5.2. Persons under 18 (eighteen) years of age cannot shop at www.rexowl.com.tr. The seller will assume that the buyer's age stated in the contract is correct. However, the seller cannot be held responsible in any way due to the buyer writing their age incorrectly.
5.2. www.rexowl.com.tr is not responsible for pricing errors resulting from system errors. Therefore, the seller is not responsible for promotional or pricing errors that may arise from interventions made to the website through the system, design, or illegal means. The buyer cannot claim rights from the seller based on system errors.
5.3. Shopping can be done at https://www.rexowl.com with a credit card (Visa, MasterCard, etc.) or bank transfer. Orders for which no transfer is made within 3 (three) business days from the order date will be canceled. The time when orders are processed is not the moment the order is placed, but the moment when the necessary collection from the credit card account is made or when the transfer (EFT) reaches the bank accounts.
Article 6 - Rights and Obligations of the Buyer
6.1. The Buyer accepts and undertakes to fulfill the obligations imposed on them by the contract completely, except for force majeure.
6.2. The Buyer accepts and undertakes that by placing an order, they are deemed to have accepted the provisions of this contract and will make the payment in accordance with the payment method specified in the contract.
6.3. The Buyer accepts and declares that they have received clear and understandable information suitable for the internet environment from the seller's website www.rexowl.com regarding the seller's name, title, full address, phone, and other contact information, the basic characteristics of the goods subject to sale, the sales price including taxes, payment method, delivery conditions and costs, etc., all preliminary information regarding the goods subject to sale, and the exercise of the "right of withdrawal" and how to exercise this right, official authorities to which complaints and objections can be submitted, etc., and that they have confirmed this preliminary information electronically.
6.4. Pursuant to the preceding article, the Buyer declares that they have read and are informed about the order/payment/use procedure information on www.rexowl.com.tr, which contains the product order and payment conditions, product usage instructions, precautions taken against possible situations, and warnings, and that they have given the necessary confirmation electronically.
6.5. If the buyer wishes to return the product, they agree and undertake not to damage the product and its packaging in any way, and to return the original invoice and delivery note at the time of return.
Article 7 - Order/Payment Procedure
Order:
After the buyer approves the TL amount including VAT of the products added to the shopping cart, credit card payments are processed via Virtual POS. Before orders are shipped, an email/SMS is sent to the customer informing them that their order is being prepared. Any disruption in the process or problems that may arise with the credit card are notified to the buyer using one or more of the telephone/fax/e-mail methods specified in the contract. If necessary, the buyer may be asked to contact their bank. The time when orders are processed is not the moment the order is placed, but the moment when the necessary collection from the credit card account is made or when the transfer (EFT) reaches the seller's accounts.
Exceptionally, if it is understood that the product subject to the contract cannot be supplied for a justified reason and/or a stock problem is encountered, the buyer is immediately informed clearly and understandably, and if they give approval, another product of equal quality and price can be sent to the buyer, or, at the buyer's desire and choice, a new product can be sent, the product's entry into stock or the removal of other obstacles preventing delivery can be awaited, and/or the order can be canceled.
In cases where it becomes impossible to fulfill the obligation to deliver the product subject to the contract, the buyer is informed of this situation, and the total amount paid by them and any documents that put them in debt, if any, are returned to them within fourteen days at the latest, and the contract is canceled. In such a case, the buyer will not have any additional material or moral damage claims from the seller.
Payment:
On http://www.rexowl.com.tr, customers who do not want to use their credit card information online are offered the option of ordering by money transfer. For payment by money transfer, the buyer can make the transfer to www.rexowl.com.tr's registered bank account. If an EFT has been made, the date of receipt into the account will be taken into consideration. When making a money transfer and/or EFT, the "Sender Information" must be the same as the Invoice Information, and the order number must be written.
If, after the delivery of the product, the buyer's credit card is used unfairly or unlawfully by unauthorized persons in a way that is not due to the buyer's fault, and the relevant bank or financial institution does not pay the product price to the seller, the buyer is obliged to send the delivered product back to the seller within 10 days. In such cases, shipping costs are borne by the buyer.
Article 8 - Shipment/Delivery Procedure
Shipment:
Upon sending the order confirmation email, the product/products are handed over to the cargo company contracted by the seller.
Delivery:
The product/products will be delivered to the buyer's address via the cargo company contracted by www.rexowl.com.tr. The delivery period is a maximum of 7 business days from the sending of the order confirmation email and the establishment of the contract. This period can be extended by a maximum of ten days, provided that the buyer is notified in writing or via a permanent data carrier in advance.
Products are sent with telephone notification to areas where cargo companies do not deliver to addresses.
In areas where the Cargo Company delivers once a week, in cases of incorrect or incomplete shipping information, or in situations such as certain social events and natural disasters, there may be delays in the specified period. The buyer cannot hold the seller responsible for these delays.
If the product is to be delivered to a person/organization other than the Buyer, the seller is not responsible for additional shipping fees that may arise from the non-acceptance of the delivery by the person/organization to be delivered, incorrect shipping information, and/or the Buyer not being present.
If the product/products have not reached the customer within the specified days, delivery problems must be immediately reported to customer services using the info@rexowl.com e-mail address.
In case of damaged packaging: Damaged packages should not be accepted, and a report should be filed with the Cargo Company official. If the Cargo Company official believes that the package is not damaged, the buyer has the right to open the package there, check that the products are delivered undamaged, and request that the situation be recorded with a report. After the package is received by the Buyer, the Cargo Company is deemed to have fully fulfilled its duty. If the package is not accepted and a report is filed, the situation must be reported to the seller's Customer Services as soon as possible, along with the copy of the report kept by the Buyer.
Article 9 - Product Return and Right of Withdrawal Procedure
Product Return:
The buyer has the right to withdraw from the contract within fourteen days after receiving the goods, without stating any reason and without paying any penalty.
In accordance with the general communiqué of the tax procedure law no. 385, for return transactions to be processed, the buyer must fill in the return sections at the bottom of the two invoices belonging to the seller, delivered with the goods, completely and correctly, sign them, and send one copy to the seller along with the product, and keep the other copy.
The right of withdrawal period starts from the day the goods are delivered to the buyer. If the reason for returning the product or products is arbitrary, the cost must be borne by the buyer. However, if there is a faulty product situation originating from the Seller, the cost must be borne by the Seller.
The right of withdrawal does not apply to goods prepared in accordance with the buyer's requests and/or explicitly for their personal needs.
If the buyer exercises their right of withdrawal, the seller will return the total amount received and any documents that put the consumer in debt, if any, within ten days at the latest from the date of receiving the invoice containing the withdrawal notification along with the product, without imposing any cost on the consumer.
The decrease in the value of the received goods or the existence of a reason that makes the return impossible does not prevent the exercise of the right of withdrawal. However, if the decrease in value or the impossibility of return is due to the consumer's fault, they must compensate the seller for the value of the goods or the decrease in their value.
The general return period for each product purchased in error is 7 days. Within this period, returns of products whose packaging has been opened in a way that would damage the product are not accepted. Returns must be made with the original packaging and invoice.
If any opening, deterioration, breakage, destruction, tearing, use, and other such conditions are detected in the product purchased in error and its packaging, and if the product cannot be returned in the state it was delivered to the buyer, the product will not be accepted for return and its price will not be refunded.
For product returns, the situation must first be communicated to customer service. Information about sending the product back as a return is communicated to the customer by the seller. After this consultation, the product must be delivered to the seller via the Cargo company that delivered it to the buyer's address, along with the invoice containing the return information.
If the returned product that reaches the seller meets the conditions specified in this contract, it is accepted as a return, and its refund is made to the buyer's credit card/account. No refund is made before the product is returned. The reflection period of refunds made to credit cards on credit card accounts is at the discretion of the relevant bank.
If the purchase was made with a credit card and in installments, the credit card refund procedure will be applied as follows: The bank makes the refund to the buyer in installments, according to the number of installments the buyer requested for the product purchase. After the seller pays the full product price to the bank in one lump sum, in cases where installment purchases made from bank POS are refunded to the buyer's credit card, to prevent the involved parties from being disadvantaged, the requested refund amounts are transferred to the cardholder's accounts by the bank, also in installments. The installment amounts paid by the buyer until the cancellation of the sale, if the refund date and the card's statement dates do not coincide, 1 (one) refund will be reflected on the card each month, and the buyer will continue to receive the installments they paid before the refund for as many months as the number of installments after the sale installments are completed, and these amounts will be deducted from their current debts.
In case of return of goods and services purchased by card, the seller cannot make cash payments to the buyer as per the agreement with the Bank. The merchant, i.e., the seller, will make the refund via the relevant software when a refund transaction is in question, and since the merchant, i.e., the seller, is obliged to pay the relevant amount to the bank in cash or by offset, cash payment cannot be made to the buyer according to the procedure detailed above. Credit card refunds will be made by the Bank according to the above procedure, after the buyer pays the price to the Bank in one lump sum.
Article 10 - Warranty
Products used and cleaned in accordance with the instructions for use are guaranteed for 2 years against all manufacturing defects, under the following conditions: The seller's warranty liability is only valid for consumers falling within the scope of Law No. 4077. For commercial transactions, the provisions of the Turkish Commercial Code will apply.
Article 11 - Confidentiality
The information provided by the buyer in this contract and the information provided to the seller for payment purposes will not be shared with third parties by the seller.
The seller may only disclose this information within the framework of administrative/legal necessity. The seller may provide information requested from him to the relevant authority, including any judicial investigation whose authority to investigate has been documented.
Credit card information is absolutely not stored. Credit card information is used only to obtain authorization by securely transmitting it to the relevant banks during the collection process and is deleted from the system after authorization.
The buyer's e-mail address, postal address, and telephone number are used only by the seller for standard product delivery and notification procedures. Campaign information, new product information, and promotional information may be sent to the buyer after their consent at certain times.
Article 12 - Authorized Court and Enforcement Offices in Case of Dispute
In case of disputes arising from the implementation of this contract, Consumer Arbitration Committees up to the value announced by the Ministry of Industry and Trade each December, and Consumer Courts at the domicile of the Buyer or Seller are authorized.
In case the order is placed, the Buyer is deemed to have accepted all the terms of this contract. …/…/…
Article 13 – Notifications and Evidence Agreement
Any correspondence between the Parties under this Contract, except for mandatory cases specified in the Law, shall be made via e-mail. The Buyer accepts, declares, and undertakes that in disputes that may arise from this Contract, www.rexowl.com's official books and commercial records, and the electronic information and computer records kept in its database and on its servers, shall constitute binding, conclusive, and exclusive evidence, and that this article is an evidence agreement in the sense of Article 193 of the Code of Civil Procedure.